Frequently Asked Questions
Everything you need to know about your V12 Outdoor shopping experience.
What is the standard shipping timeframe?
We offer standard shipping within 3-5 business days and express shipping within 1-2 business days. Tracking information is provided via email as soon as your order leaves our warehouse.
How do I initiate a return or exchange?
You can return unworn items with original tags within 30 days of purchase. Simply visit our online returns portal to generate a prepaid shipping label and select your preferred refund method or exchange size.
Are your outdoor materials sustainably sourced?
Yes, V12 Outdoor is committed to sustainability. We prioritize the use of recycled polyesters, organic cotton, and PFC-free water repellent coatings across our entire apparel collection.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and interest-free installment plans through Klarna.
How do I find the right fit for technical gear?
Each product page features a detailed 'Size & Fit' guide. For technical outerwear, we recommend measuring over your base layers to ensure optimal mobility and performance.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International shipping costs and delivery times are calculated at checkout based on your specific location and local customs regulations.